This privacy policy is in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and free movement of these data (RGPD), to Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), as well as in what is not contrary to the indicated regulations, to the Law Organic 15/1999, Protection of Personal Data (LOPD) and its implementing regulations, and/or those that may replace or update them in the future.
Our organization is committed to the privacy of your personal data. The personal data provided is necessary to provide our services and is treated in a lawful, fair and transparent manner, guaranteeing adequate security, including protection against unauthorized or illicit processing and against accidental loss, destruction or damage through application of technical and organizational measures.
Through this document we want to offer you in a transparent and loyal manner all the necessary information regarding the processing of your personal data carried out by this organization.
I.- RESPONSIBLE FOR THE TREATMENT
IDENTITY: SILVIA PIERA GIL
CIF / NIF: 28993405L
ADDRESS: PASEO DEL SALADAR, 23 BAJO, DENIA 03700 (ALICANTE)
PHONE: 645326599
E-MAIL: silvia@silviapiera.online
DATA PROTECTION OFFICER: dpo@procoden.es
II.- RECIPIENTS OF PERSONAL DATA
1.- The personal data provided will not be subject to any transfer unless it is so provided in the specific treatments.
2.- Optionally, for the contracting of cloud computing services and/or services for sending e-mails, communication, as well as other related computer services, personal data may be:
– Assigned to IT service companies located within the European Economic Area (EEA) or,
– Transferred to IT service providers located outside the EEA that are certified under the Privacy Shield framework, meaning they have adequate safeguards in place to ensure the security of personal data. You can find more information by visiting this link: https://www.privacyshield.gov/welcome
3.- Optionally, to administrations and other organizations when required in compliance with legal obligations.
III.- LEGAL BASIS THAT LEGITIMATE THE PROCESSING OF PERSONAL DATA
In each specific treatment of personal data we will inform you of the legal basis that legitimizes it.
IV.- RIGHTS
RIGHT OF ACCESS
It is the right to obtain from the data controller confirmation as to whether or not personal data concerning the data subject are being processed and, where that is the case, the right to access the personal data and to the following information: the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipients to whom the personal data have been or will be communicated, the retention period or the criteria used to determine this period, the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data relating to the data subject or to object to such processing, the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), the existence, where applicable, of automated decision-making, including profiling, when data is transferred to third countries, the right to be informed of the appropriate safeguards applied.
RIGHT OF RECTIFICATION
This is the right to request the rectification of your personal data if it is inaccurate, including the right to complete incomplete data. Please note that by providing us with your personal data by any means, you guarantee that it is true and accurate and undertake to notify us of any changes or modifications. Therefore, any damage caused by providing erroneous, inaccurate, or incomplete information on the website forms will be the sole responsibility of the data subject.
RIGHT OF SUPPRESSION
This is the right to request the deletion of your personal data when, among other circumstances, it is no longer necessary for the purpose for which it was collected, or is being processed in another way, or you withdraw your consent. Please note that deletion will not be appropriate when the processing of personal data is necessary, among other circumstances, to comply with legal obligations or for the formulation, exercise, or defense of legal claims.
RIGHT TO LIMITATION
It is the right to request the limitation of the processing of your personal data, which means that in certain cases you can ask us to temporarily suspend the processing of your personal data or to keep it beyond the time necessary when you may need it.
RIGHT TO WITHDRAW CONSENT
This is the right to withdraw the consent you provided by checking “I have read and agree to the privacy policy” at any time, as specified in the corresponding “Exercise of Rights” section or in the specific processing of commercial communications or newsletters. Please note that this right will not apply if, among other cases, the processing of personal data is necessary for compliance with a legal obligation, the performance and maintenance of a contract, or for the establishment, exercise, or defense of legal claims. Furthermore, the withdrawal of consent will not have retroactive effect; that is, it will not affect the lawfulness of processing based on consent before its withdrawal.
RIGHT TO PORTABILITY
It is the right to receive the personal data that concerns you and that you have provided to us, in a structured, commonly used and machine-readable format, and to transmit it to another person responsible, as long as: the treatment is based on your consent and is carried out by automated or computer means.
RIGHT OF OPPOSITION
It is the right to oppose the processing of your personal data based on our legitimate interest. We will not continue to process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or for the establishment, exercise or defense of claims.
RIGHT TO SUBMIT A CLAIM BEFORE A CONTROL AUTHORITY
If you consider that we treat your personal data incorrectly, you can contact us or you also have the right to file a claim with the Spanish Data Protection Agency (AEPD):
EXERCISE OF RIGHTS
You can exercise your rights by sending a letter to the above address or by email to silvia@silviapiera.online, attaching a copy of your NIF/NIE/passport or similar document in both cases.
V.- PERSONAL DATA PROCESSING.
GENERIC PROVISIONS
The personal data requested in each of the specific processing activities are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed, thus complying with the principle of data minimization.
The personal data requested in each of the specific treatments are strictly necessary; failure to provide them would result in the inability to provide the requested service.
The communication of personal data provided for in each of the specific processing processes is in some cases necessary for the execution and maintenance of a contract and in other cases for compliance with a legal obligation applicable to the data controller.
DIGITAL ASSISTANT – “CHATBOT” or “ONLINE CHAT”
If this website uses online chat software, provided as a self-service feature to provide users with timely and appropriate responses to common questions and to improve customer service for the benefit of users visiting the website, the following data will be processed during the conversation with the chatbot: the IP address and other personal data entered into the chatbot's conversation function.
The collected data will not be used to personally identify the website visitor, nor will it be merged with personal data about the bearer of the pseudonym, unless the personal data is voluntarily provided when using the online chat.
The legal basis for this processing is set out in Article 6(1)(f) of the GDPR.
CONTACT FORM
Personal data will be processed to channel requests for information, suggestions and complaints from users or clients.
The legal basis that legitimizes the processing of personal data is the express consent by checking “I have read and accept the privacy policy”.
Personal data will be kept for a period of two years from the moment they stop being processed, without prejudice to the exercise of the rights that assist you as an interested party.
COMMERCIAL COMMUNICATIONS FORM OR NEWSLETTER
Your personal data will be processed to manage your subscription to our newsletter, including the sending of personalized or non-personally identifiable information about our products or services through various means such as telephone, email, SMS, mobile applications, and any similar means. Please note that this type of data processing may involve analyzing your user profile to determine your preferences and thus provide you with information more tailored to your interests.
You can request to be unsubscribed for this type of treatment, depending on the method used, in the following way:
– Email: Via the link provided in each electronic communication or by a similar procedure specified in the commercial communication.
– WhatsApp (other apps): Requesting to unsubscribe.
– SMS: Requesting to unsubscribe.
The legal basis that legitimizes the processing of personal data is the express consent given: by checking “I have read and accept the privacy policy” on the website, through a physical document or through email, depending on the case.
It must be taken into account that if the medium used is WhatsApp, the personal data will be transferred to WhatsApp Ireland Limited which is located within the EEA.
Personal data will be kept as long as you do not withdraw consent in the manner indicated in this section.